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Edit this data-sheet. Embed the product datasheet into your content. XML product data for Symantec XML doc. Icecat Live DOC.

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Download the free Open Icecat data-sheets. Search similar products. Add to compare Don't compare. Brand : The general trademark of a manufacturer by which the consumer knows its products. A manufacturer can have multiple brand names. Some manufacturers license their brand names to other producers. Product name : Product name is a brand's identification of a product, often a model name, but not totally unique as it can include some product variants.

Product name is a key part of the Icecat product title on a product data-sheet. Automatically transfers the text or graphics that are contained in the clipboard between the host and remote computers. Lets you select the monitor that you want to view from the host computer. This option is enabled only if the host computer has multiple monitors. You can view multiple monitors on a host computer by using the following keyboard shortcuts:.

Recording a remote session You can record a remote session at any point during the session. You can save the session in a new file or add the recording to the end of an existing file. See Playing a recorded session on page To record a remote session.

Complete one of the following options:. To add the recording to the end of an existing file, select the. To create a new file, type the file name. Click Save. After this point, any actions that you perform on the host computer are recorded in the specified file.

Playing a recorded session You can view a recorded session using pcAnywhere Manager. The recorded session file is in a proprietary format that can be viewed only from the computers that can physically access the Notification Server computer.

On the Windows platform, you can play back a session that you previously recorded. To play back a recorded session. Launch the pcAnywhere Manager application. This bit Windows application installs with the Symantec Management Console. It creates a Symantec pcAnywhere shortcut icon on your Windows desktop. Under the pcAnywhere Manager section, click pcAnywhere Tools. In the right pane, click Playback Sessions. Browse for and select the file that you want to play back.

Click Open. Taking a snapshot You can capture and save an image of the host computer screen during a session. You can capture and save multiple screen shots. Each screen shot must be saved in a separate file. In the Take Snapshot window, select one of the following: Visible Display Entire Display Takes a snapshot of only the visible part of the host screen.

Takes a snapshot of the entire host screen. In the Select Save Screen File window, select the location where you want to save the snapshot. In the File name field, type a file name. In the Save as type field, select jpg or bmp. Starting a chat session During a remote control session, the host and remote users can have a typed conversation in a chat window.

Either the host or remote user can initiate a chat session. This feature is helpful for sending brief messages or instructions. This option is located in the Session Manager options in the top left corner of your screen.

To chat online with the host user. In the Chat window, in the lower pane, type your message. Click Send. Your messages and the other users responses appear in the upper portion of the chat window. Optional Check the Always on top option to keep the chat window in front of any other remote session activities.

Click Save to save your chat session. File transfer options You can copy and move files from either the host computer or the remote computer. You can also delete files, rename files, or check the properties of a file on either computer.

You can select files and folders by their dates, file type, or a wildcard. File transfer supports writing to and from a computer using the computer name, IP address, or UNC path. If you are connected to a Linux or a Macintosh host, the file transfer options do not work. These platforms do not support the file transfer options. See Advanced options on page File transfer options Description Moves the selected files from the remote computer to the host computer.

You can browse through the directories of both computers to select the file to move and to choose where the file resides. Moves the selected files from the host computer to the remote computer. Synchronizes the current directories that are selected for the host computer and the remote computer. Copies the selected files from the remote computer to the host computer.

Copies the selected files from the host computer to the remote computer. Determines any differences in the selected directories. Deletes the selected files. Renames the selected file. Lets you view the properties for the selected file. Command queue options You can create and order commands, such as copy, move, delete, create a folder, rename, synchronize, and run using these options.

Using it, you can connect to a drive, folder, document, or Web site. You can also perform generic commands, such as regedit. Command queue options Description Temporarily stops the command queue. Restarts the command queue. Opens a command queue.

Lets you specify where to save a command queue. Cancel Command Cancels the specified command in the command queue list from currently executing. Moves up the specified command in the command queue list. The commands execute in the order they are listed, top to bottom. Moves down the specified command in the command queue list.

Cancels all of the commands that are currently in the command queue list from executing. Deletes all of the commands that are currently in the command queue list. Deletes all of the commands that have executed from the command queue list. Edit preferences while in Command Queue or File Transfer mode The options in this window control the file handling options and the end-of-session options for command queue sessions and file transfer sessions.

You can choose from the following file handling options: Table Option Use compression. File handling options Description Compresses the files during file transfer.

Selecting this option can speed up the file transfer. You might want to use this option if you transfer a large, uncompressed text file. Select this option only if you will be present to files respond to the prompt. Use SpeedSend Compares the contents of files with duplicate file names in the source directory and the destination directory. This option transfers only the portions of the source file that differ. Automatically skips over a file that cannot be processed.

No error message is generated, so no user intervention is required. To find this tab, click the left arrow and the right arrow in the pcAnywhere Options window to scroll through the tabs. If destination file exists Lists the following overwrite options if a file with the same name exists in the destination folder:.

Session end options Description Lists the following options for ending a session:. Remain connected Disconnect Disconnect and lock host computer Disconnect and log off host computer Restart host computer Shut down host computer. For added security, the host user can password-protect the screen saver. Generate report Automatically creates a report that contains the commands that were executed during the session and their status.

You can save the report in HTML. Notifies the user about the action that you are about to perform. Select the number of seconds that the user has to respond to the prompt. If the timeout period expires, the action is carried out automatically. Sends a confirmation prompt to the host user. This option is available only if you select Prompt user.

Lets you type a message to send to the host user. Closes any programs that are running. The user loses any unsaved data. Ending a remote control session Either the host or remote user can end a session. After a session ends, you return to the main Symantec Management Console window.

In the confirmation window, click Yes. If you have permission to restart the host computer, you can choose whether the host should accept other connections. You can also cancel the host by restarting the computer. About pcAnywhere reports Report actions Viewing reports Changing report parameters pcAnywhere events. About pcAnywhere reports Notification Server automatically generates several standard reports on various pcAnywhere Solution details.

These reports contain detailed information on the authentication process and connection processes. For example, some of the reports include the user name and IP address that attempted to initiate a remote control session.

If you have multiple sessions that are active, the pcAnywhere Solution reports might not reflect the current status of each session. You can also create custom reports in Notification Server. For more information, view topics about creating custom reports in the Symantec Management Platform Help. See Viewing reports on page See Report actions on page See pcAnywhere events on page Description Provides a history of all of the connections to any managed hosts.

The report contains the host and remote computer names, IP addresses, and OS type. It also provides the users name that started the remote session, and the date and time of each attempt. Provides the information about the configuration settings for each computer.

Provides the version information on the different pcAnywhere Solution hosts that are running in the current environment. Provides the information on the connections and remote tools activity that occurred over a specified period of time. Report actions You can perform different actions on each report. Table Action View. Report actions Description Look at the detailed information that is contained in each report.

Print each report. Refresh each report and update it with the latest, current information. Search in each report for specific values. You can also choose the location where the report is saved.

Report actions continued Description Change how the details of each report are grouped. Change the Change the values for some parameters that are included in the report. Viewing reports You can view the information that is available in the standard reports.

To view a report. Click the report that you want to view. The report opens in the right pane. Changing report parameters You can change some of values for the parameters that are included in the standard reports. To change the parameters for a report. Click the report that you want to change.

In the right pane, in the Parameters section, in the right corner, click the down arrow. For each field that you want to change, enter the new value or select the new value from the drop-down list. In the Parameters section, in the right corner, click the Refresh symbol. Your report is updated with the new values that you entered. This information is stored in an event log file that is named AW. The file is stored on the agent machine in the following locations:. It facilitates the process of finding and connecting to multiple pcAnywhere host computers that are behind a firewall, router, or other NAT device.

The Access Server can discover any pcAnywhere host that is docked to it, regardless of network or physical location.

You can set up host groups to logically arrange the hosts that dock to the Access Server for example, by customer, organization, or department. Each Access Server installation supports up 1, docked hosts and 30 concurrent remote sessions. If necessary, you can configure the Access Server to use alternative ports. See Specifying the port numbers for the Access Server on page A router or firewall can filter traffic to the Access Server.

If this functionality occurs, you need to open the corresponding ports on the router or firewall to enable the incoming connections. For more information about mapping the ports on your device, see the documentation for the router or firewall.

The host then waits for an incoming connection from a remote. When a host is docked, it is bound to the Access Server. The host can accept the connections that come through the Access Server only. Docked hosts are not included in the pcAnywhere host discovery lists. Remote users must connect to the Access Server to view and connect to a docked host.

To connect to a docked host, remote users first must connect to the Access Server. They can then browse the list of available hosts and select the one to which they want to connect. A pcAnywhere remote computer can connect to a host through the Access Server.

When that happens, the Access Server proxies all of the data that is exchanged between the host and remote computers. It also records statistics during the session. Either the host, the remote user, or the Access Server administrator can end a session. At the end of a session, the remote is disconnected. The host re-docks to the Access Server, unless the host is configured to cancel at the end of a session. See Docking a pcAnywhere host to the Access Server on page See Connecting to a host through the Access Server on page About Access Server security You must set up a user password for the Access Server when you install the product.

You can change the password through the Access Server Manager. Symantec Management Console users must also supply user credentials to log on to the pcAnywhere host. The authentication process is handled through the caller properties that are configured on the pcAnywhere host. Symantec pcAnywhere uses symmetric encryption to encrypt the exchange of the logon credentials between the console and the host.

The Access Server is a bridge between the console computer and the host computer. It performs no data encryption or authentication. Both users set their own encryption levels and settings when they configure their connection item properties in pcAnywhere.

You can create host groups to control access to the Access Server. You can configure the Access Server to accept docking requests only from the hosts that are configured to join a group. These groups must already be configured on the Access Server. You can also control access by blocking console connections from specific IP addresses.

About Access Server scalability Each Access Server can support up to a maximum of 1, docked hosts. Your license determines the maximum number of hosts that can dock to your Access Server at one time.

This limit is set in the license file that you receive from Symantec. If you need to increase the number of docked hosts, you can obtain additional licenses from Symantec. See About hosts docked to the Access Server on page View details about the docked hosts and active sessions. See Opening the Access Server Manager on page End a remote session that is running. See Ending an active session on page Stop and restart the Access Server.

See Starting and stopping the Access Server on page Set up passwords to control user and administrator access to the Access Server. See Setting a user password for the Access Server on page See Setting a password for the Access Server Manager on page Protect the Access Server from unauthorized host connections. See Blocking IP addresses from docking on page Set up password-protected groups to control and manage the docked hosts.

See Setting up host groups on page Preparing for installation Before you install the Access Server, you should do the following:.

Verify that the computer on which you want to install the Access Server meets the minimum system requirements. See System requirements on page Ensure that you have the necessary license file. System requirements Your computer must meet several system requirements before your install the Access Server.

See Preparing for installation on page Table Component Operating system. After the installation process is complete, you are prompted to import your license file. This step is not required. However, the license file must be imported for the Access Server service to run. The Access Server service starts automatically after you install the Access Server and import a valid license file.

The Access Server icon appears in the system tray. To install Symantec pcAnywhere Access Server. In the Welcome panel, click Next. In the License Agreement panel, read and accept the terms of the license agreement, and then click Next. In the Destination Folder panel, do one of the following:. To change the installation folder, click Change. This password is required to dock a host to the Access Server. It is also required to remotely connect to the Access Server to access the docked hosts.

Click Next. In the Ready to Install the Program panel, if you do not want to place a shortcut on your desktop, uncheck Symantec pcAnywhere Access Server. This shortcut opens the Access Server Manager, which lets you configure the Access Server, manage docked hosts, and monitor active pcAnywhere sessions. If a valid license file is not found on your computer, you are prompted to import one.

See Importing a license file through the Access Server Manager on page If you have a license file available, click Yes. In the Open dialog, select the license file. If you do not have a license file available, click No. You need to obtain a license file and import it through the Access Server Manager. You cannot run the Access Server service until you have imported a license file. Post-installation tasks After you install Symantec pcAnywhere Access Server, you might need to do the following:.

Configure the Access Server to meet the requirements of your organization. You can specify the ports to use and the subnets and IP addresses that you want to block from docking.

You can also specify the host groups that you want to use to manage docked hosts. See Configuring the Access Server on page Set up your hosts to dock to the Access Server. You can configure hosts to dock to a particular host group on the Access Server. You use Symantec pcAnywhere to configure the hosts. Manually specify the name of your Access Server or IP address. Importing a license file through the Access Server Manager You must import a license file to run the Access Server service.

If you installed the Access Server without importing a license file, you can import the license file through the Access Server Manager. See About managing the Access Server on page To import a license file through the Access Server Manager. Open the Access Server Manager. The license files that are currently stored on your computer determine this number. The removal process removes the program files and registry key settings for the Access Server. It does not remove your Access Server license files.

If you reinstall the Access Server on the same computer, the same license files are reused automatically. To uninstall Symantec pcAnywhere Access Server. Click Remove. In the confirmation dialog, click Yes. About managing the Access Server You can perform the following management tasks:. Start and stop the Access Server.

View the list of docked hosts, and undock a host when necessary. View details about all active sessions, and end a session when necessary. Import a license file. Configure the Access Server. Set up host groups to control and manage the hosts that dock to the Access Server. You can also view the status of the docked hosts and active sessions and configure the Access Server.

The Access Server Manager can be password-protected. You need to supply the password to open the Access Server Manager. See What you can do with the Access Server on page Opening and closing the Access Server Manager does not affect the host computers that are docked or the active sessions.

You can use the Access Server Manager to view the host groups that have been set up. You can also see the status of each docked host. The Access Server Manager also displays details about the active sessions. You can see the session duration and the amount of data that has been transferred between the console and host.

The Access Server Manager window is refreshed automatically, but there can be delays. You can manually refresh the window to ensure that you see the most current information. To open the Access Server Manager. Undocking a host You can undock a host from the Access Server. When you undock a host from the Access Server, the host does not attempt to reconnect automatically. To re-establish a connection with the Access Server, the host user must manually dock to the Access Server again.

For example, if you reach the maximum number of docked hosts that your license allows, you can use this feature to temporarily manage connections.

You can undock a host that is less critical to allow a more critical host to dock. For security purposes, you can undock a host that appears to be unauthorized. You can then add the IP address to the host blocking list to prevent the host from re-docking. To undock a host. In the Access Server Manager, select the host that you want to undock.

In the left navigation pane, under Actions, click Undock Host. Ending an active session You can end a remote session that is running. Ending an active session does not affect the other active sessions that are running through the Access Server. When an active session is ended, the host automatically docks again to the Access Server.

In the Access Server Manager, select the host session that you want to end. In the left navigation pane, under Actions, click End Session. Starting and stopping the Access Server You can manually stop the Access Server if you want to prevent it from accepting connections at a particular time. Stopping the Access Server ends all connections and releases all of the docked hosts.

For example, if the Access Server becomes unstable for any reason, you can try to manually stop and restart the service to regain stability. If you change a configuration setting for the Access Server, you must stop and restart the Access Server for the changes to take effect.

To start the Access Server. This option is available only if the Access Server is not running. This option is available only if the Access Server is running. Configuring the Access Server When you install the Access Server, you need to specify some of the configuration options during the installation process. You can change these configuration settings. Symantec pcAnywhere v. Symantec Endpoint Encryption Full Disk v. Symantec Endpoint Encryption - v.

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  You can click Browse to find a list of available computers. Portions used under license from third parties. However, remote control sessions can still be conducted outside a maintenance window. Changing online options You can change display settings or temporarily blank the host computer screen during a session. When that happens, the Смотрите подробнее Server proxies all of the data that is exchanged between the host and remote computers.    

 

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Symantec pcAnywhere It lets you manage computers efficiently, resolve helpdesk issues quickly, and connect to remote devices simply and securely. New features include smart card authentication and native whiteboard support, while continuing to enable remote users to find, connect to, and control the hosts they need.

Problems can be diagnosed quickly and corrected on desktops, laptops, and servers by viewing and controlling them remotely. If necessary, they can even run crucial operating system utilities on a remote system. Robust file-transfer capabilities include support for efficient batch transfers - Simple and quick navigation-Users enjoy a familiar interface and automated connections - Security settings maintain the status of Symantec pcAnywhere as the premier secure remote control application - Quick Connect feature provides one-click connections to frequently accessed computers - Symantec pcAnywhere continues to provide support for the latest in an array of operating systems.

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